[pdlafleur3rd]

To start things off, let me preface by saying that I have basic computer knowledge but my abilities are not overly-technical in nature.

A little background info on my current issue: my wife needs access to her employer's VPN in order to review and edit documents. The IT specialists (both employed and 3rd-party) have remotely accessed our PC and set the VPN up for us. However, we are still unable to connect to it. These IT specialists have told us that it is a problem with our ISP blocking the outgoing traffic.
We have the TCP port numbers that we need to connect to the firewall in order to access the VPN.

After speaking with said provider, we were directed to the manufacturer of our router-who does not have any information or capacity to assist us on the product with this model number. I have also unsuccessfully attempted to configure the device myself

I am about to go purchase a new router with an intact technical support department.

Should I also try other avenues or actions?
Any advice on how to proceed would be appreciated.

Thank you.

[ryan]

If your ISP is blocking the outgoing traffic then they should unblock it on their side. If they direct you to the manufacturer of your router then it means your router is blocking outgoing traffic which is strange as most of the consumer routers out there allows outgoing traffic on all ports by default.


What vpn are you using? What brand is your router? Do you have any logs?